Privacy Policy

At DoctorHelpMySkin.com (“we,” “us,” “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when accessing and using our website and telehealth services.

1. Information We Collect
We collect information you voluntarily provide when you register, submit a consultation, communicate with providers, or enroll in SMS messaging. This may include your name, email address, mobile phone number, mailing address, date of birth, medical history, consultation details, photos of your skin condition, and payment information. We also collect technical data such as IP addresses and cookies to help operate and improve our website. Some of the information we collect may be classified as “protected health information” under applicable healthcare privacy standards.

2. How We Use Your Information
We use your personal and health information to deliver our medical consultation services, respond to your requests, facilitate secure login and account management, communicate appointment confirmations and updates, and provide follow-up care instructions. We may also use your contact information to send SMS/text notifications for account activity, service updates, prescription notifications, and telehealth consultations, based on your consent. Message frequency varies according to your interactions on the platform.

3. SMS Messaging and Consent
By providing your mobile number, you expressly consent to receive SMS/text messages related to appointments, telemedicine consultations, prescriptions, account notifications, service updates, and billing matters. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase. You can opt out at any time by replying “STOP” to messages, and you may receive a final confirmation message. For assistance, reply “HELP” or contact us directly. We do not sell, rent, or share SMS consent data with third parties for marketing purposes.

4. Sharing Your Information
We share your information with licensed medical providers, pharmacies (when applicable), and service partners as needed to fulfill your consultation requests and provide medical care. We do not share your personal information with third parties for their marketing purposes. We may disclose information to comply with legal obligations or protect against fraud and abuse.

5. Security and Data Protection
We implement reasonable physical, electronic, and administrative safeguards designed to protect your information. However, no security measures are completely infallible, and by using our services you acknowledge inherent risks in electronic communication.

6. Your Rights and Choices
You may access and correct your personal information by logging into your account or contacting us. You can choose not to provide certain information, though this may limit your ability to use some services.

7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. The updated policy will be posted on our site with a revised effective date.

Contact Us
If you have questions about this Privacy Policy, please contact us.